We have tried our best to make your visit on Azayrah seamless. Simply browse our collections, select the product(s) you wish to buy, choose your size and click on "Add to Cart." Review your selection by clicking the bag icon at the top right of the page and selecting ‘View Cart’. Once you're ready, proceed to the checkout where you'll fill in your shipping details and payment information. At the checkout, you can simply drop an order message in case you have something particular in mind. You can simply call or drop a whatsapp on +91 9910765356 if you need any assistance or have any query about the size or product in general. Our team will be happy to help you in your purchase.
2. What payment methods do you accept?
We accept all major credit/debit cards, net banking, UPI, Wallets and other secure payment gateways through RazorPay. Your payment details are fully protected for a smooth and secure transaction. Bank transfers are accepted upon special request. Get in touch with our team over Whatsapp at +91 9910765356. If you are not able to make a payment via the above listed methods, please send us an e-mail at contact@azayrah.com and we will send you options to pay.
3. Can I customize my order?
Yes, customization is possible in terms of colors, adding sleeves, and other minor customizations. For customization, you can contact us at +91-9910765356 or email us at contact@azayrah.com. You can also opt for Custom Option while placing your order, our team will get in touch with you regarding customisation and perfect fit guidance.
3. Do you offer international shipping?
Yes, we do offer international shipping! We proudly ship to a variety of countries. Please note that international shipping incurs a fee of ₹2500 (INR), which will be added at checkout. The delivery time and shipping costs may vary depending on your location, and we will provide you with tracking information once your order has been shipped.
4. How do I check the status of my order?
Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name is sent to you via email. Please visit the courier partner website (Bluedart, Delhivery) and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery. Incase you have any questions about your order dispatch, we’re just a quick email or phone call away.
5. Do you provide after-sale services for alterations?
We generally keep enough margin in all our custom-made outfits. Usually, the measurements are accurate and the alteration is quite minimal. However, if anything comes up we would be happy to assist you. We offer one round of complimentary alteration service from our end. Courier charges will be applicable for the same and will be borne by the customer.
6. Do you offer return or exchange on your products?
All products are handcrafted with uttermost care and are made to order according to your sizing and preferences. Please note we do not accept returns, refund or exchange for made-to-order items. However we want you to love what you purchase, but if something isn’t right do let us know within 48 hours of receiving the order, we do offer alterations (if possible)
7. What is your delivery timeline for the products?
Each Azayrah piece is handcrafted with care and made to order. Pret wear styles are dispatched within 7 days of order confirmation, while festive and custom-made pieces are dispatched within 2 weeks. Domestic orders are typically delivered within 7–10 days from dispatch, whereas international deliveries usually take 12–18 business days, depending on the destination and customs clearance. For urgent orders or special requests, customers can reach out to us via WhatsApp or email, and our team will be happy to assist.